Kustom Koozies Satisfaction Guarantee

We guarantee that our products are high quality and will meet normal needs.

• We guarantee color will be color selected.  We cannot guarantee exact color shade.  If exact color shade is important, we recommend ordering a Sample Pack to see colors.
• If PMS ink color is required, we do charge for a PMS match.
• We guarantee that selected art will be printed.  We are not responsible for spelling errors or errors in customer provided art or errors approved.

We are in the personalized product industry, so each item is created individually.

Refunds

Refunds due to customer errors will not be issued for and this includes, but is not limited to, typos in the message, wrong color of products ordered, unable to meet the turnaround time stated. Kustom Koozies is not liable for anything more than the amount of the order.

If an order is late , only the shipping charges will be pro-rated.

Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.

Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.

Kustom Koozies will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from Kustom Koozies to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.

For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any cancellations of orders should be made within 6 hours of placing the order.

There will be a 2.5% service fee for any credit card payment for $2500 or above.

When a delivery is not met we can only issue delivery charged , we cannot issue the production cost as production takes manpower and material , this is a non refundable

There will be cancellation fees of $5 for any order less then $20.

A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply.

When placing an online order, if you press ‘SUBMIT’ more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving Kustom Koozies permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives Kustom Koozies  permission to charge the credit card. By agreeing to this policy the customer can not charge back the amount of the order to avoid payment.

* There will be no changes applied to RUSH orders.

We do not make any changes when the order is on machines (in production).
If for any reason changes need to be made then that will incur extra cost for the portion of products already completed + mold cost that the factory informs us.

Charge back

If a customer has done a charge back they need to return all the products to us (to our office). If you win the charge back and did not return the product we will charge you for the order.

Refunds

Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong PMS color, unable to meet the turnaround time stated. Kustom Koozies is not liable for anything more than the amount of the order.

If an order is late , only the shipping charges will be pro-rated.

Artwork/Submission

Once the order is placed, send us the artwork to [email protected]  immediately. The email should include all the instructions relating to logo/artwork.

Kustom Koozies inspects all artwork submitted to make certain that it meets the specific requirements for applying to the products you selected. If minor modifications are required, we will make these free of charge.

We do not guarantee same color on re-orders.

We cannot duplicate orders 100%. However, we will try to make the order as close as possible. A digital proof must be requested to confirm the order. If any order(s) is sent without selecting a digital proof request then the order will not be our liability.

Website Images/Art work Proofs/Colors
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.

The color in the proof is not the real color,

The digital proof option is only valid for 2 day if no changes are requested within 2 day or if we get no response from the customer we will start production on the order due to deadline reasons. We suggest that all customers approve the orders or make all changes. And finalize there orders in 2 days from the time of placing the orders.