Kustom Koozies FAQ’s
How long has Kustom Koozies been in business?
We are proud to say, that we have been producing and selling Kustom Koozies since January of 1998. We have tried very hard to maintain a small company feel, even though we are growing. But we are working real hard to grow smart. In other words, we take care of our customers. Our internal motto is “Treat the Customer the way you would like to be treated”. That seems to be a great plan.
Twenty one years of keeping beers cold. We actually have one customer who has ordered from us for 20 straight years!!
What happens with re-orders?
Good news here. If you re-order within a year of your last order with the exact same design, we take $15.00 off of your order. Makes it very easy to do re-orders.
Can I order blank insulators? and how much are they?
Yes, you can.
The cost is the same as printed, there is just no screen charge. Why is it the same price and not less, you ask? Good question, our prices are real low, and we make very little profit off the product. We don’t really want to sell blanks, but we do like to keep people happy. Our customers come up with some great ideas for blanks. You can just place an order, select $0.00 for screen charge, $0.00 for art charge, Single sided printing, and we will ship out to you.
We offer blanks on foam, collapsible, wine wraps, stadium cups, bottle insulators and more. We can also make it so you can get blanks of t-shirts. We have pretty strong buying power, so we pass the savings along to you.
We buy in bulk, great for DIY’ers and screen printers.
Link to buy blank can coolers.
Can I order a sample pack from Kustom Koozies?
Absolutely, Just search sample pack and fill out our quick form. For $5.00 including shipping and handling we send you 1 sample each of our 3 different styles. We ship this USPS, and it will to out the next day.
Here is a link to the sample packs.
It is a great way to see our quality, and to make sure the colors will work for you.
I don’t have any artwork. What should I do?
- You can select one our graphic designs And change names and dates.
- Provide us a fax or detail of your request, and our artists will design it for you and let you edit it until it meets your needs. This has a $40.00 fee. (Well worth it, have you ever hired a graphic designer at $75.00 per hour? We are unable to proof artwork that is not affiliated with an order. Please place your order, then submit your artwork.
- You can use our design on line process and either use our stock artwork, or upload your own stock artwork to create your graphics. At Kustom Koozies we try to make it easy on you. We truly want you to get a great product.
Why are your prices so low?
We get asked this quite frequently. I think the fear is we have cheap products. Our products are great quality, and our customers love them and keep re-ordering. We have low overhead, and only do KOOZIE ® Can Koolers , so we aren’t trying to make money off of 1000’s of products. We at Kustom Koozies love what we do. We are very efficient. I get tempted to raise our prices, but would prefer many happy repeat customers.
Low prices are relevant. We have seen an influx of cheap products recently. They look great in the picture. But Oh My!! They are sooo inexpensive. Not much thicker than poster board, the print is just slapped on as quickly as possible, so missing print areas, crooked. It is embarrassing. We at Kustom Koozies will NOT sell those products.
We get calls frequently from vendors offering the cheapies. They are not something we would be proud to produce.
We buy stock by the container, we have extremely efficient screens, and we have presses designed to print can coolers quickly. We have worked hard over the years to become efficient.
Can I get a proof?
Absolutely! Just ask for a proof on the check out page. If you designed your own, and it looks great, then you can decline. This helps speed up the whole process.
So, it is entirely up to you.
If I get half foam and half pocket can coolers, is it 2 screen charges?
Hard foam requires a different screen process than any of the collapsible products, so there would be a separate screen charge. (We have to produce 2 screens)
Our collapsible items are a little interesting. Wine wraps take the smallest, screen, bottle wraps are next, and neoprene and fabric collapsible allow the largest print area. We can use the same screen as long as you are OK with the smallest size print. The difference between a bottle wrap and a can wrap is about 3/4 of an inch, so you may be OK with that. We want to allow you to save money, but still want to put out a stellar product.
The good news, is that if we do need to do 2 screen charges, we discount the second. The first one is $40.00 and the second one is only $20.00 If you need to do that, just select the $20.00 (exact repeat) screen charge for your second, or even third and fourth product. Hope that helps.
Foam Print area is 3 x 3
Collapsible Print area is 3 x 3
Bottle (zip up) print Area 2.5 x 5 high
Wine Wrap Print area 1 3/4 h x 3 1/2 w
Is the Pope Catholic?
This question has nothing to do with KOOZIE® Can Koolers, but it is frequently asked, so it should be included on every F.A.Q. page you visit. Answer: As it turns out, this question is often asked sarcastically or matter-of-factly in order to imply a response in the affirmative (“yes”) since the Pope is Catholic. Thank you for looking.
What is the difference between Fabric and Neoprene?
Great question, fabric has a fabric covering and neoprene is the scuba material. Fabric fits cans well and neoprene because it stretches fits cans and bottles well.
Fabric is less expensive and is very popular for give aways.
Neoprene is our most popular for weddings.
How do I remove background
If you have a graphic artist in your back pocket, they can do this.
There are many software programs that will do this for you.
Photoshop, gimp, inkscape are some programs you can use to remove background.
There are some online resources that will do this free.
Will do it. (You do have to create an account)
What will you print or not print?
Ha!! We get asked this question a lot.
We will print swear words. They are most often used in a humorous fashion and are usually pretty funny.
We will not print anything:
I don’t see artwork I am looking for in the designer.
No worries! We definitely want you to get the perfect artwork for your can cooler.
Let us know here.
Does Kustom Koozies sponsor events?
Due the type of business we are in, we get asked a lot if we sponsor events, and will give product for events.
As much as we would like to, we cannot sponsor or be a part of every event.
We are open to some type of trade if it makes sense. We do sometimes trade partial amounts of printed materials, t-shirts, can coolers, etc. and we do that if we are recognized as a sponsor for the organization on their website. Not necessarily, Facebook pages, but an actual website.
If you have an opportunity like this, email [email protected] and if you would, let us know what you are looking for, and where sponsorship recognition is on your website.
Thank you for understanding.
Is there a comparison of Collapsible Koozies?
How do you know which one to choose? There are so many great options.
We have created a great comparison page right here.
Is there a video on how to design your product?
Yes there is,
Are your shirts good quality?
Yes, our answer is yes. Our shirts are top end quality. We use many different brands of shirts. Comfort Colors, Fruit of the Loom anvil, Bella Canva, Gildan. You tell us what shirt you would like, and we make it happen.
We offer a ton of polo shirts, sweat shirts, hoodies, tank tops, kids shirts. Every style you can imagine.
We then get your graphics, get them ready to print, create screens, and put top level plastisol ink on them. You end up with a great looking shirt to promote your business, or just have fun with.
What impacts the cost of printing T-shirts
So many people want to print t-shirts, and the cost can vary greatly. Here are a couple of items that will impact the cost of your shirts.
The shirt itself. Pricing on shirts can vary dramatically. We usually recommend The Gildan 500 known as the G500. It is a very good bang for the buck. It holds it shape, prints well, and is a good over all shirt.
The main impact on price is the number of colors and locations that are being printed.
Each location/color incurs a $25.00 screen charge to print that ink on the shirt. What is involved in a screen charge?
So, for example, a shirt with a pocket are print and a full back print would have 2 screen charges -$50.00
A shirt with 3 colors on the front, 3 colors on the back, and one color on the sleeve would have 7 screen charges – $175.00
Each print location is another swipe of ink, which has a cost, this cost is based on quantity. The higher the quantity, the lower this cost.
White ink is actually more expensive to print on a garment. Whaat?? Yep, white and light colored inks require a base to be put down so the light colored in is vibrant. That is an extra screen or two, and an extra swipe.
Your least expensive option is a light colored shirt with a dark. (navy blue, dark green, black) print. And the fewer locations, the better the price will be.
What is your cancellation policy?
Here is a link to our Satisfaction Guarantee
Please find our extensive list of Frequently Asked Questions. We strive to answer as much as we can to make the ordering process as easy as possible. We have designed this site to be user friendly, however we realize everybody has different needs. Hopefully our Kustom Koozies faq’s will help you out.