Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
Love my new koozies. Fast delivery. Great customer service. Thanks!Farmer Matt
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
Our koozies came out so much better than I could have hoped. They're awesome! Your team was so helpful, even throughout the weekend when it was... convenient for me to work on the design and order. Thank you for helping make our special day extra great.read more
Bob and the whole team at Kustom Koozies are awesome! Really helpful with selecting products, and incredible with deadlines! My clients have loved... everything Kustom Koozies has produced: shirts, pens, koozies, you name it! Thanks guys!read more
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more
Megan Lea B.
We all honored one of our own with these custom koozies. Go Wolfpack!!
Jan Arnold B.
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
I had been searching high and low for a company that would print 50 koozies and not have a minimum order of 250 koozies . . . then I found Kustom... Koozies! Fit my needs perfectly. When I was trying to upload my artwork via their website, there was a slight problem with the uploading process. I started a chat and the customer service I received was fantastic. I truly appreciate good customer service, it's a dying art of most companies. It took 20 minutes from start to finish in my chat and I was able to sent my artwork in via email, pay the invoice and it was sent to the production team to send me a mock-up for approval. I can't wait to see the final product! Thanks Kustom Koozie!read more
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
Kustom Koozies did a great job for me and turned around my request in a hurry. I was really happy find artwork that I liked in their standard... selection so that I didn't have to find a design elsewhere.read more
Its funny to say that Bob at Kustom Koozies has a passion for what he does, I mean come on... they're koozies right?!?? But Bob understands what it... means to have 'customer service'. Although some folks may think that we're just talking about a small little neoprene pouch for your favorite beverage, this is Bob's life and he takes this very seriously when it comes to taking care of you. If you're ever in need of promotional items to help promote your business, or you just simply want to keep that frosty can cool during this upcoming summer Bob is your guy to help you out. Give him a call and I can promise you that you wont be let down.read more
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
I can wholeheartedly endorse Kustom Koozies! So far, I have placed two orders with Kustom Koozies for both the bottle (with zipper) and can koozies... that had our boat name and graphic design on them, and they came out terrific. My husband loves them so much that he often gives one to guests on our boat, so I will be ordering more soon! The customer service is outstanding and the end product is equal to the customer service!!!read more
Decided personalized koozies would be a great idea for my daughter’s 21st birthday at the last minute. Kustom Koozies got them done over Memorial... Weekend and had them delivered right on time, and they will do small quantities. Thanks so much!read more
Angie Franks H.
I love visiting Kustom Koozies and doing business with them. They do so much more than JUST koozies! Check them out! No order is too small!