Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
I highly recommend Bob and his team at Kustom Koozies! Contact them for your marketing needs - and not just koozies! Quick turnaround as well!
Sandee Giles F.
Thank you Kustom Koozie for making a very last minute order for my daughters birthday party!! She was so excited to see Koozies with her name on... them!! Will be a great memory to have for years!!!! Thank you for super quality, durability, and GREAT customer service!! ❤️read more
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
Beth Bill P.
We all honored one of our own with these custom koozies. Go Wolfpack!!
Jan Arnold B.
Kustom koozies= great customer service, responds quickly, keeps you posted on your order, and my koozies were delivered 3 days earlier. Great Company
My Koozies were of great quality. It was easy to design. I had a rush order but the day before mySaturday event, I got a shipping notification that... the koozies would be delivered on Monday and missing my event. I called the company at 4:30 on Friday and had my order by noon the next day. They reprinted the order and overnighted them...no extra cost to me. I will definitely use this company again and again!read more
Jill Gallagher H.
So thrilled with our Koozies! Ordering and customizing the design was very easy and the turn-around time was quick. We ordered and picked up our... koozies in about a week. The best feature is that you can order in any amount you want--other sites often require orders in 50 or 100 batches. Great customer service as well!read more
Absolutely amazing company to deal with. I've ordered 400 neoprene koozies to date and they have all held up great. Always fast friendly service... and every koozie is top notch. Thank you, I will definitely continue to use them for all my koozie needs.read more
I’ve ordered Koozies and clothing through Bob and the team. Always quick and satisfied. Definitely recommended!
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
We have ordered several times from this company. The customer service is phenomenal!!
Jenny Geiser W.
We have ordered multiple times and will continue to do so. Excellent quality and service!
Great customer service. Always accommodating. Even when a rush order. I have ordered several times and always get great customer service and... products.read more
Linda Brown P.
Kustom Koozies are awesome! They did a rush order for me and it turned out great! It was shipped very quickly and they were so easy to work with.... Also, you can order a small amount of koozies which is great. I highly recommend them.read more