Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
I would definitely recommend Kustom Koozies to anyone having great confidence they will deliver amazing products! They always handle their customers... with professionalism and kindness, Bob and his team are great to work with and I highly recommend.read more
We have ordered several times from this company. The customer service is phenomenal!!
Jenny Geiser W.
We all honored one of our own with these custom koozies. Go Wolfpack!!
Jan Arnold B.
Great customer service. Always accommodating. Even when a rush order. I have ordered several times and always get great customer service and... products.read more
Linda Brown P.
I love visiting Kustom Koozies and doing business with them. They do so much more than JUST koozies! Check them out! No order is too small!
I highly recommend Bob and his team at Kustom Koozies! Contact them for your marketing needs - and not just koozies! Quick turnaround as well!
Sandee Giles F.
Decided personalized koozies would be a great idea for my daughter’s 21st birthday at the last minute. Kustom Koozies got them done over Memorial... Weekend and had them delivered right on time, and they will do small quantities. Thanks so much!read more
Angie Franks H.
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
Its funny to say that Bob at Kustom Koozies has a passion for what he does, I mean come on... they're koozies right?!?? But Bob understands what it... means to have 'customer service'. Although some folks may think that we're just talking about a small little neoprene pouch for your favorite beverage, this is Bob's life and he takes this very seriously when it comes to taking care of you. If you're ever in need of promotional items to help promote your business, or you just simply want to keep that frosty can cool during this upcoming summer Bob is your guy to help you out. Give him a call and I can promise you that you wont be let down.read more
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
GREAT products at affordable prices! I got 250 bottle koozies for my wedding last year and they turned out perfect. 🙂
Love my new koozies. Fast delivery. Great customer service. Thanks!Farmer Matt
We ordered Kustom Koozies and they were perfect! Great price too. We will be ordering again.