Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
Great shipping time and everyone loved the koozies at the race track. Thank you!
Great customer service. Always accommodating. Even when a rush order. I have ordered several times and always get great customer service and... products.read more
Linda Brown P.
Kustom Koozies did a great job for me and turned around my request in a hurry. I was really happy find artwork that I liked in their standard... selection so that I didn't have to find a design elsewhere.read more
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
We love Kustom Koozies! I have koozies from years ago that have lasted so well! They also did a great job on my wedding koozies and a reorder for... those. Thanks for being awesome.read more
Lisa Stansbury H.
Bob and the whole team at Kustom Koozies are awesome! Really helpful with selecting products, and incredible with deadlines! My clients have loved... everything Kustom Koozies has produced: shirts, pens, koozies, you name it! Thanks guys!read more
Love my koozies and my new green cups! They’re perfect & the staff is great!
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
Love love love these pint glass koozies!! They look great!!!
Love my new koozies. Fast delivery. Great customer service. Thanks!Farmer Matt
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
Kustom Koozies are awesome! They did a rush order for me and it turned out great! It was shipped very quickly and they were so easy to work with.... Also, you can order a small amount of koozies which is great. I highly recommend them.read more
Decided personalized koozies would be a great idea for my daughter’s 21st birthday at the last minute. Kustom Koozies got them done over Memorial... Weekend and had them delivered right on time, and they will do small quantities. Thanks so much!read more
Angie Franks H.
I would definitely recommend Kustom Koozies to anyone having great confidence they will deliver amazing products! They always handle their customers... with professionalism and kindness, Bob and his team are great to work with and I highly recommend.read more
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more