Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
So thrilled with our Koozies! Ordering and customizing the design was very easy and the turn-around time was quick. We ordered and picked up our... koozies in about a week. The best feature is that you can order in any amount you want--other sites often require orders in 50 or 100 batches. Great customer service as well!read more
I love visiting Kustom Koozies and doing business with them. They do so much more than JUST koozies! Check them out! No order is too small!
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
We ordered Kustom Koozies and they were perfect! Great price too. We will be ordering again.
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
I highly recommend Bob and his team at Kustom Koozies! Contact them for your marketing needs - and not just koozies! Quick turnaround as well!
Sandee Giles F.
I’ve ordered Koozies and clothing through Bob and the team. Always quick and satisfied. Definitely recommended!
My Koozies were of great quality. It was easy to design. I had a rush order but the day before mySaturday event, I got a shipping notification that... the koozies would be delivered on Monday and missing my event. I called the company at 4:30 on Friday and had my order by noon the next day. They reprinted the order and overnighted them...no extra cost to me. I will definitely use this company again and again!read more
Jill Elizabeth G.
I had an order that required blank koozies that Amazon could not get to me in time. KK advised me they could have them to me in time, and boy did... they deliver! I will definitely be using them for my koozie needs going forward. Thanks again!read more
Rach Kincaid H.
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more
Megan Lea B.
I would definitely recommend Kustom Koozies to anyone having great confidence they will deliver amazing products! They always handle their customers... with professionalism and kindness, Bob and his team are great to work with and I highly recommend.read more
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
Love my koozies and my new green cups! They’re perfect & the staff is great!
I ordered them about 2 weeks before my husbands birthday. Kinda waited. I told them what my saying was and bam! Had it sent to me within hours to... have it proofread and then ordered. I absolutely love them and will certainly order from them again in the future.read more