Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
I had an order that required blank koozies that Amazon could not get to me in time. KK advised me they could have them to me in time, and boy did... they deliver! I will definitely be using them for my koozie needs going forward. Thanks again!read more
Rach Kincaid H.
Absolutely amazing company to deal with. I've ordered 400 neoprene koozies to date and they have all held up great. Always fast friendly service... and every koozie is top notch. Thank you, I will definitely continue to use them for all my koozie needs.read more
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
Its funny to say that Bob at Kustom Koozies has a passion for what he does, I mean come on... they're koozies right?!?? But Bob understands what it... means to have 'customer service'. Although some folks may think that we're just talking about a small little neoprene pouch for your favorite beverage, this is Bob's life and he takes this very seriously when it comes to taking care of you. If you're ever in need of promotional items to help promote your business, or you just simply want to keep that frosty can cool during this upcoming summer Bob is your guy to help you out. Give him a call and I can promise you that you wont be let down.read more
We ordered some of the bottle koozies for our wedding and they came on time, and look wonderful. Great customer service. Thanks!
A great experience from start to finish, easy to order, priced very well, and constant communication. As our order was coming to Canada, the 2 day... FedEx did cause us to miss our deadline, and we did owe taxes at delivery, but I'd still order again (making sure to allow for longer shipping times).read more
I can wholeheartedly endorse Kustom Koozies! So far, I have placed two orders with Kustom Koozies for both the bottle (with zipper) and can koozies... that had our boat name and graphic design on them, and they came out terrific. My husband loves them so much that he often gives one to guests on our boat, so I will be ordering more soon! The customer service is outstanding and the end product is equal to the customer service!!!read more
We ordered some personalized can Koozies and send them a photo of an old one we had made years ago. They were able to reproduce them exactly!! They... turned out great. They're very pleasant to deal with and we received our order VERY fast. Thank you and your staff for the service. We'll be back and recommend you highly.read more
Russell W F.
Koozies were perfect & service was great! I had a rush order so they were made & delivered in less than a week!
Toni Allen W.
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more
Megan Lea B.
GREAT products at affordable prices! I got 250 bottle koozies for my wedding last year and they turned out perfect. 🙂
Great shipping time and everyone loved the koozies at the race track. Thank you!
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
Beth Bill P.
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
I had been searching high and low for a company that would print 50 koozies and not have a minimum order of 250 koozies . . . then I found Kustom... Koozies! Fit my needs perfectly. When I was trying to upload my artwork via their website, there was a slight problem with the uploading process. I started a chat and the customer service I received was fantastic. I truly appreciate good customer service, it's a dying art of most companies. It took 20 minutes from start to finish in my chat and I was able to sent my artwork in via email, pay the invoice and it was sent to the production team to send me a mock-up for approval. I can't wait to see the final product! Thanks Kustom Koozie!read more