Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more
Megan Lea B.
Kustom Koozies did a great job for me and turned around my request in a hurry. I was really happy find artwork that I liked in their standard... selection so that I didn't have to find a design elsewhere.read more
Koozies were perfect & service was great! I had a rush order so they were made & delivered in less than a week!
Toni Allen W.
I had been searching high and low for a company that would print 50 koozies and not have a minimum order of 250 koozies . . . then I found Kustom... Koozies! Fit my needs perfectly. When I was trying to upload my artwork via their website, there was a slight problem with the uploading process. I started a chat and the customer service I received was fantastic. I truly appreciate good customer service, it's a dying art of most companies. It took 20 minutes from start to finish in my chat and I was able to sent my artwork in via email, pay the invoice and it was sent to the production team to send me a mock-up for approval. I can't wait to see the final product! Thanks Kustom Koozie!read more
We have ordered several times from this company. The customer service is phenomenal!!
Jenny Geiser W.
GREAT products at affordable prices! I got 250 bottle koozies for my wedding last year and they turned out perfect. 🙂
Our koozies came out so much better than I could have hoped. They're awesome! Your team was so helpful, even throughout the weekend when it was... convenient for me to work on the design and order. Thank you for helping make our special day extra great.read more
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
We all honored one of our own with these custom koozies. Go Wolfpack!!
Jan Arnold B.
My Koozies were of great quality. It was easy to design. I had a rush order but the day before mySaturday event, I got a shipping notification that... the koozies would be delivered on Monday and missing my event. I called the company at 4:30 on Friday and had my order by noon the next day. They reprinted the order and overnighted them...no extra cost to me. I will definitely use this company again and again!read more
Jill Elizabeth G.
We love Kustom Koozies! I have koozies from years ago that have lasted so well! They also did a great job on my wedding koozies and a reorder for... those. Thanks for being awesome.read more
Lisa Stansbury H.
I love visiting Kustom Koozies and doing business with them. They do so much more than JUST koozies! Check them out! No order is too small!
Love my koozies and my new green cups! They’re perfect & the staff is great!
Their customer service can not be beat. They are polite, professional, and timely, and their koozies are awesome!! I will be back!!
Just got my custom wedding koozies and I LOVE them! These are going to be perfect in the welcome gift bags! Thanks!