Reviews are so important to us. As a business owner who has been in business since 1998, we know the value of reviews. We are fortunate that so many people take the time to send us a nice note.
Online reviews help potential customers make a decision when it comes to purchasing. Our understanding is that a large amount. (97%) of customers look at reviews before making a buying decision. Most consumers put a lot of value into those reviews.
We realize that in our industry it is even more important to find a company that is trustworthy. We are offering a personalized product. And . . . and this is important, it is often for a key lifetime event such as a Wedding, Birthday, Anniversary, Bachelor Party, etc. So, it is crucial to get the right company to help you.
We Work Hard For Our Customers
We do everything we can to make sure the customer gets a great product in a timely manner at a great price.
We will consult with our customer if we see the following.
An image that will not print well on a can cooler
A color combination that will not print well on a can cooler
A potential spelling error
Keep in mind, that we cannot always do this, but we do our best. Even if a customer has approved art, and we notice a spelling error, we will often pick up the phone and call. Often times the spelling error is on purpose and is part of an inside joke.
We have stopped a press to take a picture and ask a customer if they are OK with a color combination. From a business perspective a stopped press is losing money. From a treating a customer right perspective a stopped press may give the customer an opportunity to make a change.
Great shipping time and everyone loved the koozies at the race track. Thank you!
I had an order that required blank koozies that Amazon could not get to me in time. KK advised me they could have them to me in time, and boy did... they deliver! I will definitely be using them for my koozie needs going forward. Thanks again!read more
Rach Kincaid H.
I love visiting Kustom Koozies and doing business with them. They do so much more than JUST koozies! Check them out! No order is too small!
I procrastinated ordering koozies for an event I was hosting, and I was stressing about finding a company who could get my koozies made quickly... without a 100+ minimum for my order. I messaged Kustom Koozies late on a Tuesday evening, asking if they could get my order to be by that same Friday. I received a response from Julie much quicker that I expected, assuring me that they could fill my order. I was kept updated throughout the entire process, and I received my koozies exactly as I ordered them on the date I needed them! The customer service I received from Kustom Koozies was spectacular, and I would highly recommend them!read more
We love Kustom Koozies! I have koozies from years ago that have lasted so well! They also did a great job on my wedding koozies and a reorder for... those. Thanks for being awesome.read more
Lisa Stansbury H.
Love my new koozies. Fast delivery. Great customer service. Thanks!Farmer Matt
Kustom Koozies are awesome! They did a rush order for me and it turned out great! It was shipped very quickly and they were so easy to work with.... Also, you can order a small amount of koozies which is great. I highly recommend them.read more
This was our 2nd order from them. 1st one was for our wedding and now these were for my husbands 50th birthday bash. When tracking our order, I seen... the order won't be here until after the party. I wrote an email at 7am while in tears then talked with the owner Julie who dug in to what happen, while their team started on a new order and shipped them overnight so our koozies made it for the party. They were a huge hit!!!! Everyone loved them !! Thanks you so much for your outstanding customer service !! We will be ordering our wedding anniversary koozies in the future from you !read more
Beth Bill P.
Every year, we order koozies for our family party over the summer. Not only have we used them personally, we also use them for our local small... business. Julie has always been fantastic to work with! We order all the way from Montana and the service is always SO FAST! Thank you thank you thank you!read more
Megan Lea B.
I ordered 200 koozies 3 days before my wedding. They were delivered the day before and were perfect! Highly recommend!
A great experience from start to finish, easy to order, priced very well, and constant communication. As our order was coming to Canada, the 2 day... FedEx did cause us to miss our deadline, and we did owe taxes at delivery, but I'd still order again (making sure to allow for longer shipping times).read more
I just ordered Hoosiers for my granddaughters college graduation on short notice and you guys came through. Top quality. Best ever. Outstanding... customer service and shipping. Thanksread more
Kustom koozies= great customer service, responds quickly, keeps you posted on your order, and my koozies were delivered 3 days earlier. Great Company
I highly recommend Bob and his team at Kustom Koozies! Contact them for your marketing needs - and not just koozies! Quick turnaround as well!
Sandee Giles F.
We ordered Kustom Koozies and they were perfect! Great price too. We will be ordering again.