The turn around time on your order with Kustom Koozies starts when you’ve paid for your order(s), we have all information required to complete your order (artwork, shipping info, etc.) and your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 72 hours, after receiving payment and all necessary information. Our current turnaround time is 12 Business Days Average including Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Kustom Koozies control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate. Contact us for current rush production availability.
All minimums for Kustom Koozies are listed independently through our website. If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
We require full payment on all orders. Local Pick Up orders must be paid in full at the time of pickup if arrangements have been made in advance. Orders scheduled to ship must be paid in full prior to shipment. If your school/organization requires different methods please contact us. We accept all major credit cards, cash or check payments. If you pay via check, the turn around time clock on your order will not begin until your check clears. Resellers/Brokers must provide a copy of your current valid State Resale Certificate.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Kustom Koozies will not be responsible for poor quality printing due to poor artwork. Prior to placing your order, we request that you to send a copy of your art and any questions regarding its print ability to [email protected] We will review your artwork and make recommendations for achieving the best imprint possible, generally within 24 hours.
Kustom Koozies is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your items will print. Kustom Koozies will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Due to variances in computer monitors and printers, colors in an artwork proof or mockup are not true to the finished product.
Copyrights and Ownership
In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs and other visual presentation materials supplied by Kustom Koozies shall remain the property of Kustom Koozies and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of Kustom Koozies.
The customer also warrants that the subject matter to be printed is not copyrighted by a third party. … The customer further warrants that no copyright notice has been removed from any material used … the customer agrees to indemnify and hold the provider harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
Scaling of artwork
We scale your art to fit the smallest size in your order. We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens.
Out of Stock Items
Kustom Koozies is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Customer Supplied Garments
All customer supplied garments are subject to a 2% spoilage. Add 1% for every placement and color. All customer supplied garments are decorated AT THE CUSTOMER’S OWN RISK. Kustom Koozies cannot control and may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print or embroidered quality or durability on any work done with customer supplied garments.
Debagging Customer provided garments that are bagged and or tagged, will have a .15 per piece debagging or detagging fee.
Specific Measurements When Printing
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Kustom Koozies will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar).
Kustom Koozies is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, we cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Out of Stock Items
Due to the wide variety of brands, styles, colors, and sizes Kustom Koozies does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. We will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.
Kustom Koozies will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. Kustom Koozies will not be responsible for errors with your order if notified after 24 hours of receiving the goods. While we do quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 24 hours of date of delivery. Please email [email protected] to submit your claim. If Kustom Koozies is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you return the misprinted shirts back to our shop.
Kustom Koozies Customer Agreement, Policies, Terms and Conditions are subject to change without notice.